Refund Policy
At Codelumen, we stand behind the quality and craftsmanship of our lighting designs and products. Customers can receive a full refund under the following conditions:
Refunds will be processed to the original method of payment within 14 business days after the returned item is received and inspected by our team. Customized items are non-refundable once production has commenced but may be eligible for partial refunds under certain circumstances, such as defects.
Delivery Policy
Codelumen ships globally, partnering with reputable carriers to ensure your order arrives safely and on time. Our delivery policy is as follows:
Expedited shipping options are available upon request at an additional charge.
Return Policy
We accept returns of purchased goods under the following conditions:
Customers are responsible for return shipping costs unless the item is returned because of a defect or a mistake on our part. Upon receipt and inspection of the returned item, a refund or exchange will be processed as per our refund policy.
Cancellation Policy
Subscriptions or reservations for Codelumen services and products can be canceled under the following conditions:
In all cases, we aim to process cancellations promptly to ensure customer satisfaction and avoid unnecessary costs.